awesome support plugin
  • Awesome Support
  • Posted: April 10, 2017
  • Category:
  • Price: Free + Premium Plugins
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Awesome Support

Awesome Support is the best support and help-desk plugin for WordPress.  It is feature-rich and ready to use immediately after clicking the WordPress activation button.  Coupled with an extensive library of 15+ add-ons, it offers the largest breath of features available in any WordPress help-desk plugin.

Awesome Support works great for the sole entrepreneur but easily scales to accommodate the largest organizations.

Key Features

  • Unlimited agents, tickets, products and departments.
  • Flexible tickets with support for custom fields
  • Outgoing email alerts to agents and clients for all key ticket events
  • Integrates with WooCommerce, Easy Digital Downloads and Envato
  • Integrates with Gravity Forms for the ultimate flexibility in your Tickets
  • Automatic agent assignment to tickets based on workload
  • Agents can easily collaborate on tickets – multiple agents can work on a single ticket or tickets can be transferred between agents.
  • Tightly integrated into WordPress and follows the WordPress user interface conventions – no weird or strange UI to contend with!
  • Responsive Design (of course)
  • Options available for:
    • Guest tickets
    • Encryption of private data
    • Private internal ticket notes
    • Automatically closing old tickets
    • Reporting on the admin dashboard
    • Sophisticated agent routing algorithms
    • Satisfaction surveys
    • Public/Private tickets
    • FAQs
    • Notifications via slack
    • 3rd party email notifications
    • Cloud based file storage with FileStack
    • Pre-configured “canned” responses
    • FAQs
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