Awesome Support is the best support and help-desk plugin for WordPress. It is feature-rich and ready to use immediately after clicking the WordPress activation button. Coupled with an extensive library of 15+ add-ons, it offers the largest breath of features available in any WordPress help-desk plugin.
Awesome Support works great for the sole entrepreneur but easily scales to accommodate the largest organizations.
- Unlimited agents, tickets, products and departments.
- Flexible tickets with support for custom fields
- Outgoing email alerts to agents and clients for all key ticket events
- Integrates with WooCommerce, Easy Digital Downloads and Envato
- Integrates with Gravity Forms for the ultimate flexibility in your Tickets
- Automatic agent assignment to tickets based on workload
- Agents can easily collaborate on tickets - multiple agents can work on a single ticket or tickets can be transferred between agents.
- Tightly integrated into WordPress and follows the WordPress user interface conventions - no weird or strange UI to contend with!
- Responsive Design (of course)
- Options available for:
- Guest tickets
- Encryption of private data
- Private internal ticket notes
- Automatically closing old tickets
- Reporting on the admin dashboard
- Sophisticated agent routing algorithms
- Satisfaction surveys
- Public/Private tickets
- Notifications via slack
- 3rd party email notifications
- Cloud based file storage with FileStack
- Pre-configured "canned" responses