12 Best WordPress Knowledge Base Plugins (Free and Premium)
If you’re tired of getting the same support queries over and over (or just want to help your customers better), you should create a knowledge
July 2, 2020
6 Comments
How To Manage Feature Requests In WordPress?
If you provide a product or a service, chances are you want your users to be able to suggest feature requests or ideas about ways
June 8, 2020
No Comments
Using A WordPress Poll Plugin: How To Get Feedback From Your Site Visitors
Do you want to collect feedback using on-site WordPress polls or run different surveys? We did a good read in this area to save you
December 12, 2019
2 Comments
9 Best CRM Plugins to Interact Better with Customers
If you’re just using WordPress to blog as a hobby… you can probably skip this post. But if you deal with any type of customers
October 1, 2019
7 Comments
WhatsApp Chat Review: Add WhatsApp Chat to WordPress
As part of the Facebook galactic empire, WhatsApp sports over 1.5 Billion active monthly users, which means about one-fifth of the entire earth’s population uses
March 27, 2019
No Comments
5 Best WordPress Live Chat Plugins: Free And Premium Options
Looking for the best live chat plugins for WordPress? In this post, I’ve rounded up five of your best options, including both free and premium
June 7, 2018
15 Comments
Zoho SalesIQ Review: Live Chat and User Activity Tracking in One Plugin
Want a smarter way to track and engage with your visitors? Zoho SalesIQ, the plugin/SaaS product that I’ll be reviewing today, gives you detailed visitor
July 18, 2017
No Comments
LiveChat Review: Easily Add Live Chat to Your WordPress Site
Want to offer live chat to visitors on your WordPress site? If so, what better service to use than a company that is literally named LiveChat? In this review, I’ll be taking a look at LiveChat from the perspective of a WordPress site owner. While LiveChat is technically a standalone SaaS, they have their own WordPress plugin that makes it super simple to set your WordPress site up with LiveChat.
May 25, 2017
No Comments
Awesome Support Review – A Full Featured Helpdesk Plugin
Want to give your customers awesome support? The plugin I’m reviewing today purports to do just that. The aptly named Awesome Support plugin sets you up with a comprehensive helpdesk right inside WordPress. And best of all, it even has a free version that can help you do this.
April 25, 2017
No Comments
Create a Knowledge Base for Your WordPress Website Using HeroThemes Solutions
Operating a company that offers many products can be difficult to manage at times. After all, customers will always have questions regarding your products and services. And, as a reliable and established business, it is your job to answer said questions in a timely fashion.
March 14, 2017
No Comments
Catchers Helpdesk Review – A Smart Help Desk Right In Your Dashboard
In a perfect world, no one would ever have problems with your product. In the real world, even the most well-designed product is going to have confused users. So if your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner.
February 16, 2017
5 Comments
How to Add an Online Survey to WordPress – Tutorial + Plugins
You’re here because you want to learn more about your readers. Who they are, what they think. And whether you’re trying to get feedback on your website or just looking to gather demographic information on your readership, one of the best ways to do that is with a survey.
December 28, 2016
1 Comment
11 Live Chat WordPress Plugins for Customer Support
A tiny “Chat with us” or “Send a message” button goes a long way in establishing you as a retailer/provider who is proactive about customer
August 2, 2016
4 Comments
Zendesk Inbox Review: A Completely Free Shared Team Email Solution
Inbox is a new product created by Zendesk, it allows multiple members of your company to manage emails together using a shared interface. You can
June 16, 2015
2 Comments
WordPress Ticketing System Plugin: WPHelpDesk Plugin Review
If you run a service or sell a product then providing support is an essential part of doing your business online, inevitably you will acquire
March 31, 2015
4 Comments
Add Real-Time Chat To Your WordPress Site To Improve Conversions
In many ways, the web has improved the interaction between customers and businesses. We can find what we want more quickly, assess the quality of
July 1, 2014
1 Comment
WordPress Help Desk Plugins: All The Free & Premium Standalone Options
I’m currently rebuilding my theme shop ( ThemeFurnace ) and have been looking at WordPress based help desk solutions which I can use for customer
April 17, 2014
3 Comments
Find Out What Your Visitors Really Think: WordPress User Feedback Plugins
While a standard contact form is a simple way to allow your readers to send you feedback, a dedicated feedback plugin can help you get
September 25, 2013
2 Comments
WordPress Based Customer Support: Free Help Desk Plugins, Ticket Systems & Live Chat
Do you run a service based website? Do you sell products or software on your WordPress website? Well if you do, you would realise the
July 1, 2013
4 Comments
Add an F.A.Q to WordPress with the Free Plugin – WP-FAQ
Having a Frequently Asked Questions or F.A.Q section on your website can help cut down on customer support enquiries – they are just generally a
March 8, 2012
13 Comments
