If you’re tired of getting the same support queries over and over (or just want to help your customers better), you should create a knowledge
If you provide a product or a service, chances are you want your users to be able to suggest feature requests or ideas about ways
Do you want to collect feedback using on-site WordPress polls or run different surveys? We did a good read in this area to save you
If you’re just using WordPress to blog as a hobby… you can probably skip this post. But if you deal with any type of customers
As part of the Facebook galactic empire, WhatsApp sports over 1.5 Billion active monthly users, which means about one-fifth of the entire earth’s population uses
Looking for the best live chat plugins for WordPress? In this post, I’ve rounded up five of your best options, including both free and premium
Want a smarter way to track and engage with your visitors? Zoho SalesIQ, the plugin/SaaS product that I’ll be reviewing today, gives you detailed visitor
Want to offer live chat to visitors on your WordPress site? If so, what better service to use than a company that is literally named LiveChat? In this review, I’ll be taking a look at LiveChat from the perspective of a WordPress site owner. While LiveChat is technically a standalone SaaS, they have their own WordPress plugin that makes it super simple to set your WordPress site up with LiveChat.
Want to give your customers awesome support? The plugin I’m reviewing today purports to do just that. The aptly named Awesome Support plugin sets you up with a comprehensive helpdesk right inside WordPress. And best of all, it even has a free version that can help you do this.
Operating a company that offers many products can be difficult to manage at times. After all, customers will always have questions regarding your products and services. And, as a reliable and established business, it is your job to answer said questions in a timely fashion.
In a perfect world, no one would ever have problems with your product. In the real world, even the most well-designed product is going to have confused users. So if your users are confused and need help, how can you get that help to them? A help desk. Help desk software lets you accept client queries, organize them, and respond in a streamlined manner.
You’re here because you want to learn more about your readers. Who they are, what they think. And whether you’re trying to get feedback on your website or just looking to gather demographic information on your readership, one of the best ways to do that is with a survey.
A tiny “Chat with us” or “Send a message” button goes a long way in establishing you as a retailer/provider who is proactive about customer
Inbox is a new product created by Zendesk, it allows multiple members of your company to manage emails together using a shared interface. You can
If you run a service or sell a product then providing support is an essential part of doing your business online, inevitably you will acquire
In many ways, the web has improved the interaction between customers and businesses. We can find what we want more quickly, assess the quality of
I’m currently rebuilding my theme shop ( ThemeFurnace ) and have been looking at WordPress based help desk solutions which I can use for customer
While a standard contact form is a simple way to allow your readers to send you feedback, a dedicated feedback plugin can help you get
Do you run a service based website? Do you sell products or software on your WordPress website? Well if you do, you would realise the
Having a Frequently Asked Questions or F.A.Q section on your website can help cut down on customer support enquiries – they are just generally a