Plugins Directory

uCare Help Desk

uCare Help Desk is an intelligent and complete customer service and support system for WordPress. With uCare, you can easily manage your tickets and support requests in a professionally crafted interface, that is built specifically for businesses who provide internal or external support. uCare is loaded with features, and has a pro version which includes all of the add-ons at a fraction of what you would get with an alternative plugin or service.

Key Features

Included Features ( free version ):

  • Complete help desk solution a great alternative for expensive and paid help desk systems like Zendesk or Freshdesk
  • Reporting: A reports view allowing you to track your ticket activity and your agent productivity
  • Multiple users & groups: Support Admin, Support Agent & Support User ( customer )
  • Works with ANY theme. The support system app is 100% compatible with any theme, and runs separately from your theme files
  • Fast & Lightweight. 100% Ajax-ified, loads data on the fly to prevent impacting your site speed
  • Ticket search & filter
  • Ticket status & priority
  • Product & invoice number for E-commerce products
  • Assign tickets to agents
  • Integrated with WooCommerce and Easy Digital Downloads
  • Tabbed view: Load and work on multiple tickets at a time
  • Frontend & Backend: Work on tickets from the WP dashboard, or from the frontend app
  • Notification system: Automated & customizable email notifications for customers and agents
  • Welcome screen to first-time users. Your customers will find this easy to use and part of a great customer service.
  • Auto-close tickets. If turned on, the plugin will automatically close tickets after X number of days of no customer interaction.
  • Event logging. If turned on, the plugin will log all events so you can have a full view of everything that is happening in the system.

Pro Features ( 100$ for all pro version add-ons )

  • Email Piping
  • Automatic agent assignment
  • Private notes
  • E-Commerce Advanced Integration
  • Knowledge Base
  • Customer Satisfaction Ratings & Feedback
  • Mailchimp Integration