Awesome Support is the best support and help-desk plugin for WordPress.  It is feature-rich and ready to use immediately after clicking the WordPress activation button.  Coupled with an extensive library of 15+ add-ons, it offers the largest breath of features available in any WordPress help-desk plugin.

Awesome Support works great for the sole entrepreneur but easily scales to accommodate the largest organizations.

Key Features

• Unlimited agents, tickets, products and departments.
• Flexible tickets with support for custom fields
• Outgoing email alerts to agents and clients for all key ticket events
• Integrates with WooCommerce, Easy Digital Downloads and Envato
• Integrates with Gravity Forms for the ultimate flexibility in your Tickets
• Automatic agent assignment to tickets based on workload
• Agents can easily collaborate on tickets – multiple agents can work on a single ticket or tickets can be transferred between agents.
• Tightly integrated into WordPress and follows the WordPress user interface conventions – no weird or strange UI to contend with!
• Responsive Design (of course)
• Options available for:
  • Guest tickets
  • Encryption of private data
  • Private internal ticket notes
  • Automatically closing old tickets
  • Reporting on the admin dashboard
  • Sophisticated agent routing algorithms
  • Satisfaction surveys
  • Public/Private tickets
  • FAQs
  • Notifications via slack
  • 3rd party email notifications
  • Cloud based file storage with FileStack
  • Pre-configured “canned” responses
  • FAQs