Service request management is a key dimension of every business striving for consistent internal and external communication with customers. Enabling support team members to resolve issues effectively and efficiently helps maintain and enlarge customer base.
WP Ticket Enterprise edition offers fully featured multi-channel support ticket system offering performance analytics, request analytics, custom reporting, and time tracking.
Providing ability to monitor and manage key support indicators, WP Ticket Enterprise helps your organization reduce costs and enable faster issue resolutions at a consistent manner.
WP Ticket Enterprise is a WP App Studio plugin and can be fully customized using its design to better meet your organizational requirements.
- Create, categorize, and deliver insight on service requests
- Enable internal and external collaboration for faster ticket resolutions through custom commenting system
- Assign responsibility and monitor issue resolution progress.
- Monitor and manage service performance controlling service costs.
- Provide role based content access for customers, managers, and agents.
- Deliver insight with built-in or custom request analytics reports.
- Deliver fully customization email notifications including resolution history to keep customers and employees updated.
- Accept tickets from incoming emails. Responses to emails are added as comments to the respective ticket.
- Provide ticket access offering fully private client area for subscribed users as well as semi-private area for visitors
- Custom system wide and agent specific dashboards to provide performance overview
- Create canned responses for faster, consistent agent response
- Offer ability to customize frontend forms through settings.
- Use plugin design (sold separately) to fully customize the generated code without coding in PHP though
- WP App Studio ProDev API access.
- Affordable customization and installation services are available at emdplugins.com
- Detailed documentation and demo site available