I’m currently rebuilding my theme shop ( ThemeFurnace ) and have been looking at WordPress based help desk solutions which I can use for customer support. There are loads of plugins which integrate with a third party site or service but I wanted to find plugins that are standalone so let WordPress handle everything. Inspired by yesterday’s post I thought I would list all the plugin options I could find.
wpsc Support Tickets
wpsc Support Tickets is an open source WordPress support ticket system. This isn’t some port of another ticket system that’s been hacked to run inside WordPress -it is a new plugin designed from the ground up specifically for WordPress.
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TD Ticket System
A ticket system for WordPress to maintain reliable communication with customers without the worry of missing emails.
Support Tickets V2
With this plugin, you can manage a simple support ticket system on your WordPress site.
Buddy-bbPress Support Topic
BuddyPress and/or bbPress plugin to let your users define support topics.
Using a third party support system (or e-mail, or none at all!) might not be the best approach for your project. Instead you may want to house all of your support tasks under the installation of WordPress that you’re working on.
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WP Help Desk
WPHelpDesk is designed to provide personalized email-like support for organized teams. Lets face it, helpdesk software is confusing to average internet user, WPHelpDesk makes the conversation look like normal email exchange.
Responsive Ticket System
WP Awesome Support
At ThemeAvenue, we love our clients. We were looking for a support / ticketing plugin to add to our current WordPress support site in order to provide premium support to our buyers.
This plugin can embed your ticket system script into your wordpress website.
DZS Support Tickets / Forums
Need a WordPress support ticket system ? Well… this is the one for you! Packed with awesome features / options like bolded table cells for non read tickets to grab the user’s / admin attention, public or private option, this plugin will surely please your clients / visitors. And due to the ability to submit public tickets, this can also be transformed into a mini forum.
Support Center is powerful, but easy to use ticketing system for your WordPress site.