I’m currently rebuilding my theme shop ( ThemeFurnace ) and have been looking at WordPress based help desk solutions which I can use for customer support. There are loads of plugins which integrate with a third party site or service but I wanted to find plugins that are standalone so let WordPress handle everything. Inspired by yesterday’s post I thought I would list all the plugin options I could find.

wpsc Support Tickets

1

wpsc Support Tickets is an open source WordPress support ticket system. This isn’t some port of another ticket system that’s been hacked to run inside WordPress -it is a new plugin designed from the ground up specifically for WordPress.

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TD Ticket System

A ticket system for WordPress to maintain reliable communication with customers without the worry of missing emails.

2

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Support Tickets V2

With this plugin, you can manage a simple support ticket system on your WordPress site.

3

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Buddy-bbPress Support Topic

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BuddyPress and/or bbPress plugin to let your users define support topics.

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WP Support

5

Using a third party support system (or e-mail, or none at all!) might not be the best approach for your project. Instead you may want to house all of your support tasks under the installation of WordPress that you’re working on.

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WP Help Desk

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WPHelpDesk is designed to provide personalized email-like support for organized teams. Lets face it, helpdesk software is confusing to average internet user, WPHelpDesk makes the conversation look like normal email exchange.

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Responsive Ticket System

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WP Awesome Support

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At ThemeAvenue, we love our clients. We were looking for a support / ticketing plugin to add to our current WordPress support site in order to provide premium support to our buyers.

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Ticket System

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This plugin can embed your ticket system script into your wordpress website.

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DZS Support Tickets / Forums

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Need a WordPress support ticket system ? Well… this is the one for you! Packed with awesome features / options like bolded table cells for non read tickets to grab the user’s / admin attention, public or private option, this plugin will surely please your clients / visitors. And due to the ability to submit public tickets, this can also be transformed into a mini forum.

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Support Center

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Support Center is powerful, but easy to use ticketing system for your WordPress site.

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Press Ticket

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PressTicket (PTS) is a Powerful Ticket-management platform in WordPress, PTS is integrated with Woocommerce and Envato, PTS is really useful for you to provide the Support to your Customers.

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Author:

Oliver Dale is the founder of Kooc Media, An Internet Company based in Manchester, UK. I founded WPLift and ThemeFurnace, find out more on my Personal Blog. Thanks!

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3 Comments

  1. Looks like free solutions are not good enough :). I’m currently using bbPress with this bundles http://aquagraphite.com/2013/04/supportte-free-bbpress-support-forum-theme/. It’s really helpful, especially the plugin “Getshopped Support Forum Plugin” which has almost everything needed for a support forum for bbPress.

    • Yes, Im also using bbPress currently but I’d like to move to a ticketing system.
      From the plugins above, I like the look of WP Awesome Support – going to do some testing of that.

  2. Support Center seemed quite promising thinking to give it a try. By the way thanks for taking time and writing the post.

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