uCare Help Desk is an intelligent and complete customer service and support system for WordPress. With uCare, you can easily manage your tickets and support requests in a professionally crafted interface, that is built specifically for businesses who provide internal or external support. uCare is loaded with features, and has a pro version which includes all of the add-ons at a fraction of what you would get with an alternative plugin or service.
Included Features ( free version ):
- Complete help desk solution a great alternative for expensive and paid help desk systems like Zendesk or Freshdesk
- Reporting: A reports view allowing you to track your ticket activity and your agent productivity
- Multiple users & groups: Support Admin, Support Agent & Support User ( customer )
- Works with ANY theme. The support system app is 100% compatible with any theme, and runs separately from your theme files
- Fast & Lightweight. 100% Ajax-ified, loads data on the fly to prevent impacting your site speed
- Ticket search & filter
- Ticket status & priority
- Product & invoice number for E-commerce products
- Assign tickets to agents
- Integrated with WooCommerce and Easy Digital Downloads
- Tabbed view: Load and work on multiple tickets at a time
- Frontend & Backend: Work on tickets from the WP dashboard, or from the frontend app
- Notification system: Automated & customizable email notifications for customers and agents
- Welcome screen to first-time users. Your customers will find this easy to use and part of a great customer service.
- Auto-close tickets. If turned on, the plugin will automatically close tickets after X number of days of no customer interaction.
- Event logging. If turned on, the plugin will log all events so you can have a full view of everything that is happening in the system.
Pro Features ( 100$ for all pro version add-ons )
- Email Piping
- Automatic agent assignment
- Private notes
- E-Commerce Advanced Integration
- Knowledge Base
- Customer Satisfaction Ratings & Feedback
- Mailchimp Integration