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Price: Free / Premium version: $99
Plugin Category:

uCare Help Desk is an intelligent and complete customer service and support system for WordPress. With uCare, you can easily manage your tickets and support requests in a professionally crafted interface, that is built specifically for businesses who provide internal or external support. uCare is loaded with features, and has a pro version which includes all of the add-ons at a fraction of what you would get with an alternative plugin or service.

Key Features

Included Features ( free version ):

  • Complete help desk solution a great alternative for expensive and paid help desk systems like Zendesk or Freshdesk
  • Reporting: A reports view allowing you to track your ticket activity and your agent productivity
  • Multiple users & groups: Support Admin, Support Agent & Support User ( customer )
  • Works with ANY theme. The support system app is 100% compatible with any theme, and runs separately from your theme files
  • Fast & Lightweight. 100% Ajax-ified, loads data on the fly to prevent impacting your site speed
  • Ticket search & filter
  • Ticket status & priority
  • Product & invoice number for E-commerce products
  • Assign tickets to agents
  • Integrated with WooCommerce and Easy Digital Downloads
  • Tabbed view: Load and work on multiple tickets at a time
  • Frontend & Backend: Work on tickets from the WP dashboard, or from the frontend app
  • Notification system: Automated & customizable email notifications for customers and agents
  • Welcome screen to first-time users. Your customers will find this easy to use and part of a great customer service.
  • Auto-close tickets. If turned on, the plugin will automatically close tickets after X number of days of no customer interaction.
  • Event logging. If turned on, the plugin will log all events so you can have a full view of everything that is happening in the system.

Pro Features ( 100$ for all pro version add-ons )

  • Email Piping
  • Automatic agent assignment
  • Private notes
  • E-Commerce Advanced Integration
  • Knowledge Base
  • Customer Satisfaction Ratings & Feedback
  • Mailchimp Integration

 

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