Best Knowledge Base WordPress Themes for Customer Support, FAQs and Wiki

If you run a service or sell products and need to provide information for the user to understand how to use it, a knowledge base is a great way to store information in an ordered fashion. A knowledge base will typically contain categories of information about the product or service in a searchable format. They can also have additional features such as the ability to ask a question, comment on topics, rate topics and are often used in conjunction with forums or a support ticket solution.

Looking for more than knowledge base themes? Check out our article on how to create a knowledge base in WordPress.

I have been recently looking for a WordPress theme to handle this so I can add it to my support offering at ThemeFurnace – they are a good way to cut down on customer support as you can add commonly asked questions and provide extra information outside of the documentation. I thought I would share all the best Knowledge Base WordPress Themes that I found for WPLift readers, there are quite a few really nice examples which I have listed below.

Help Guru

Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.


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Know How

A WordPress Knowledge base without the monthly subscription. KnowHow helps you setup a Knowledge Base in WordPress in less time than it takes to brew a coffee.


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KnowPress is a WordPress knowledge base, allowing you to create a customised database of articles and information. It’s perfect for a support/FAQ system, and is incredibly easy to manage and update.


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Knowledge Base

Knowledge Base is a Premium WordPress Theme for Wiki and Knowledge Base Websites. It is a clean and feature rich solution to provide support & basic product knowledge to your customers. With the support of bbPress forums plugin, You can add your own support forums OR discussion forums on your website.


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Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme. Clean and intuitive design with a tons of features & options: live search, widgetized areas, faq post format, bbpress integration, shortcodes and much more.


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Sentric – Support Forum & Knowledge Base. Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.


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Flatbase, a Knowledge Base & FAQ WordPress theme. The perfect theme to provide Support and interact with your customers. Flatbase, a nicely crafted and complete all-in-one solution to create your own support platform. Its clean and detail-oriented design is the perfect frame to provide support articles, informing and teaching users how to master your product.


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TechDesk – is a Helpdesk/FAQ/Knowledge Base WordPress theme. Clean and intuitive design with a tons of features & options: live search, widgetized areas, faq post format, shortcodes and much more.


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A brilliantly crafted knowledgebase-esque WordPress Theme. Whether you’re selling a product, have an exhaustive collection of help articles, FAQs (or just a large collection of articles in general). Enjoy seamless customization and easy execution with Base.


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iKnowledge is a slick knowledge base WordPress theme. iKnowledge features a fresh and clean design, focusing more on the content.


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The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.


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Support Desk

A responsive helpdesk theme for WordPress. Now you can have your own support center without paying monthly fees. It’s perfect for providing a support resource for your customers and is super easy to manage.


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Already got a great theme? Check out our article on knowledge base plugins.



Oliver Dale is the founder of Kooc Media, An Internet Company based in Manchester, UK. I founded WPLift and ThemeFurnace, find out more on my Personal Blog. Thanks!

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2 thoughts on “Best Knowledge Base WordPress Themes for Customer Support, FAQs and Wiki”

  1. What are the differences? What is your own opinion? Summary? What’s the best system? Your article misses all the important information :-(

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