How To: Receive Customer Feeback With WordPress & Ideas Theme
Ideas is a premium WordPress theme by AppThemes designed to encourage a feedback loop between you and your customers. Ideas allows site visitors to create a profile, submit ideas, and comment on/up or down vote others’ ideas. It’s ideal for customer feedback on projects, products, and services. It could also be a good fit for students to give feedback to teachers, group projects, and even internal focus grouping in companies with large teams or a lot of departments.
In this post I’m going to show you how to install the Ideas theme and what it can do for you.
First, as with any theme, after you’ve purchased and downloaded the theme’s zipped file navigate to Appearance > Themes > Install Themes > Upload and install the theme there. Upon activation you will notice a few new additions to your Admin’s side bar. The first being Ideas Theme located underneath Dashboard and the Ideas custom post type located underneath Posts.
In the Ideas Theme there are two subsections. The first is the Ideas Dashboard. In this section you will find various tutorials on how to best utilize the Ideas Theme, latest news, and the latest tweets about the theme from AppThemes.
In the second section, called Settings, you will find three separate tabs for configuring the theme to meet your needs. The first tab is for called General. In this tab you can adjust the theme color and header image, determine the number of ideas per page, max votes per user, number of related ideas displayed, and more.
Under the Emails tab you’re able to configure the automated emails generated by users as they interact with the Ideas Theme.
Under the third and final tab, called Reset, you can choose to reset user votes monthly, manually reset the votes or all ideas, and/or reset the votes for all users.
When you’ve finished configuring the theme settings be sure to click the blue Save Changes button before moving on to anything else.
Now that your settings are configured it’s time to begin adding ideas and receiving feedback. All you have to do is go to your new custom post type Ideas > Add New as you would for any other post type. As you can see in the image below there is a place for writing your idea, the official response, and internal notes. You can also create custom categories and tax to help sort/search your site’s various ideas.
When published all of your ideas will be archived under the Ideas custom post type similarly to any other post.
This theme is built on a simple idea that it executes well. It’s not going to be very attractive unless you want it specifically for creating a feedback loop. But if that’s what you need then this theme is a great fit. It very easy to install and configure. In fact, I’d say that if you’re not completely foreign to WordPress you could have your own customer feedback site up in just a few minutes. Can’t beat that.